Client and programme partner
Role description
Role title:
Client and programme partner
Location:
Henley-on-thames/London (flexible remote working)
Reports to:
Client and programme partner team lead
Who are we?
At Moving Ahead we support organisations to drive meaningful change within inclusion, equity and diversity. From international mentoring programmes to inclusive leadership training, we believe in the power of structured development programmes, thought-provoking content and impactful facilitation.
Through our Speaker Academy and digital content we share stories and conversations that matter. From talking about race, sexuality and ability, to power, privilege and bias, we inspire courageous conversations that cultivate inclusion and belonging.
Since launching in 2014, we have worked with more than 300 organisations across sport and business, including many of the FTSE 100 companies. We have supported over 30,000 mentors and mentees.
Job purpose
Develop effective client relationships and work in collaboration with the other client partners, consultants, learning delivery, events and communications teams to create and manage the delivery of excellent programmes which meet the client’s needs and deliver on our mission.
Scope
Management of c. 5- 7 key customer accounts (depending on size and complexity) Management of own client budgets Working towards business objectives and KPIs Part of more than 250 clients, impacting over 5,000 participants, through more than 300 learning events per year
Key accountabilities
Project and Programme Management
Creating project and programme plans that meet client needs and expectations
Managing project timelines and milestones in partnership with the events team (operations)
Ensuring programmes are delivered on-time and on-budget
Acting as hosts, ensuring every guest is welcomed and cared for throughout
Develop and manage programme budgets and forecasts
Working with the learning team to contribute to the development of programmes and events to meet the client needs
Client and Account Management
Building and maintaining mutually beneficial 1:1 relationship with client programme partners and stakeholders
Providing regular, meaningful updates to clients and internal Moving Ahead and Women Ahead stakeholders
Analysing and acting on client feedback to improve programmes and services
Carrying out check-in calls with programme participants (often mentors and mentees) and stakeholders
Ensure the CRM systems are maintained up-to-date for relationship management and business development purposes
Work collaboratively, share knowledge and build relationships with key partners and stakeholders both internally and externally – eg consultants, film, communications
Contribute to the effective use and development of IT systems
Business Development
Identifying and signpost new opportunities to expand or add value to programmes with existing clients as well as opportunities for cross selling
Ensuring the retention of clients in line with KPI’s
Actively source and recruit new partners and clients
Knowledge, skills and experience required
Highly skilled and passionate client, project and programme management expert
Experience of managing a learning & development product or service
Ability to work at a fast pace overseeing the delivery of multiple projects at the same time
Experience of providing clients with outstanding service
Attention to detail, careful planning and excellence in execution
Curious about clients’ needs and ability to seek out opportunities
Dedicated team player and highly collaborative
Expert use of excel, word and power-point
Experience of developing and managing a budget
Excellent communication skills – verbal and written
Ability to work in a fast paced and constantly changing environment; adaptable and confident
Attention to detail– e.g. proof-reading documents and presentations, checking plans,
Positive and enthusiastic
Team worker
Knowledgeable in the field of Diversity & Inclusion and mentoring and remains abreast of developments
Values
Leading Myself – take personal responsibility for bringing our best and whole selves to work
Working Together – work together to make great things happen for our organization, our clients and our mission
Doing the Right Thing – honest, trustworthy and act with integrity in everything we do
World Class Delivery - deliver high quality work, every time – internally and externally
Future Focus – go beyond the tried and tested, embracing new things